Legal

Returns & Replacement

Effective date: 8 August 2026·Last updated: 8 August 2026

1.The short version

BOOMBABA products are sealed consumable goods. For reasons of hygiene, product integrity and safety, we operate a replacement-only policy and do not accept returns for change of mind.

We will replace an item, free of charge, if it reaches you damaged, defective, incorrect, or with the seal broken — provided you report it within 48 hours with an unboxing video.

We ask you to read the rest of this page so there are no surprises.

2.What is eligible for replacement

You may claim a free replacement where:

  • Product arrived physically damaged or crushed

    Eligible
    Yes

  • Product is manufacturing-defective (torn, mis-glued, mis-cut cones)

    Eligible
    Yes

  • Wrong product or wrong variant delivered

    Eligible
    Yes

  • Item missing from the parcel

    Eligible
    Yes

  • Outer seal broken or tampered with on arrival

    Eligible
    Yes

  • Product damaged by moisture in transit

    Eligible
    Yes

3.What is not eligible

  • Change of mind / ordered by mistake

    Eligible
    No

  • Seal opened or product used

    Eligible
    No

  • “Didn’t like it” / not as expected in appearance

    Eligible
    No

  • Reported after 48 hours of delivery

    Eligible
    No

  • No unboxing video available for a damage or missing-item claim

    Eligible
    No

  • Damage caused after delivery, including by improper storage

    Eligible
    No

  • Products bought from an unauthorised seller or reseller

    Eligible
    No

  • Free items, samples and promotional goods

    Eligible
    No

  • Lighters that have been used or refilled

    Eligible
    No

We do not offer refunds for change of mind. Please order carefully.

4.How to raise a claim

  1. Step 1

    Report within 48 hours of delivery. Email support@boombaba.in or WhatsApp +91 96511 79159 with:

    • Your order number;
    • A continuous, unedited unboxing video starting before the outer packaging is opened and running until the product is fully visible — this is mandatory for damage, missing-item and tampering claims;
    • Photographs of the outer packaging, the shipping label, and the affected product;
    • A one-line description of the issue.

  2. Step 2

    We review within 2 working days and tell you our decision by email.

  3. Step 3

    If approved, we arrange a reverse pickup at our cost where required, or ask you to dispose of the damaged item. A replacement is dispatched within 2 working days of approval and delivered on our standard timelines. You pay nothing.

  4. Step 4

    If declined, we will explain why. You may escalate to our Grievance Officer.

Why the video?

It is the only evidence that reliably distinguishes transit damage from post-delivery damage. It protects you as much as it protects us — with the video, a claim is approved quickly and without argument. Please make it a habit.

5.Refunds

Refunds are issued only in these situations:

  • We cancel your order before dispatch

    Refund
    Full refund including shipping

  • Item is out of stock after you paid

    Refund
    Full refund including shipping

  • Shipment confirmed lost in transit and you decline a replacement

    Refund
    Full refund including shipping

  • Your PIN code is not serviceable

    Refund
    Full refund including shipping

  • Approved replacement claim, but the item is discontinued

    Refund
    Full refund of item value

  • Duplicate payment or payment gateway error

    Refund
    Full refund of the excess

Refund timelines

  • Refunds are initiated within 2 working days of approval.
  • Credit to your original payment method takes a further 5–7 working days, depending on your bank. UPI is usually fastest.
  • Refunds are always made to the original payment method. We do not refund to a different account, and we do not offer cash refunds.
  • You will receive an email with the refund reference number when it is initiated.

6.Order cancellation

  • Before dispatch: you may cancel free of charge. Email support@boombaba.in with your order number as soon as possible. Full refund.
  • After dispatch: cancellation is not possible. You may refuse delivery, in which case the product value will be refunded less actual forward and return shipping costs.
  • By us: we may cancel an order at any time before dispatch, for the reasons set out in our Terms of Service. You will be refunded in full and told why.

7.Exchanges

We do not offer exchanges between different products or variants. If you received the wrong item, that is a replacement claim under clause 2, not an exchange.

8.Wholesale and distributor orders

This policy applies to retail purchases made through boombaba.in only. Distributor and stockist supply is governed by separate trade terms agreed in writing at the time of appointment.

9.Your statutory rights

Nothing in this Policy limits any right you have under the Consumer Protection Act, 2019 in respect of goods that are defective or not as described. If you are unsatisfied with our decision, you may escalate to our Grievance Officer and thereafter to the National Consumer Helpline (1915) or the appropriate Consumer Disputes Redressal Commission.

10.Contact

support@boombaba.in·+91 96511 79159·Monday to Saturday, 10:00–18:00 IST