Contact & Grievance Redressal
Effective date: 8 August 2026·Last updated: 8 August 2026
Talk to us
| I want to… | Write to | Response |
|---|---|---|
| Ask about an order, delivery or replacement | support@boombaba.in | Within 24 hours |
| Ask about privacy or my personal data | privacy@boombaba.in | Within 30 days |
| Enquire about distribution or wholesale | trade@boombaba.in | Within 2 working days |
| Raise a formal complaint | grievance@boombaba.in | Acknowledged in 24 hours |
| Report a suspected sale to a minor | grievance@boombaba.in | Immediate |
Ask about an order, delivery or replacement
- Write to
- support@boombaba.in
- Response
- Within 24 hours
Ask about privacy or my personal data
- Write to
- privacy@boombaba.in
- Response
- Within 30 days
Enquire about distribution or wholesale
- Write to
- trade@boombaba.in
- Response
- Within 2 working days
Raise a formal complaint
- Write to
- grievance@boombaba.in
- Response
- Acknowledged in 24 hours
Report a suspected sale to a minor
- Write to
- grievance@boombaba.in
- Response
- Immediate
Phone / WhatsApp: +91 96511 79159·Message us on WhatsApp
Hours: Monday to Saturday, 10:00–18:00 IST. Closed on Sundays and public holidays.
Business details
As required under Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020:
- Legal name
- Mayank Prakash, sole proprietor
- Trading as
- BOOMBABA VENTURES (BOOMBABA)
- Principal place of business
- Building No. 01, Pure Narsingh Bhan, Faizabad–Allahabad Road, near Pure Narsingh Bhan Branch Post Office, Dewkali Mod, Bela Pratapgarh, District Pratapgarh, Uttar Pradesh, 230001
- GSTIN
- 09FOWPP0946H1Z5
- support@boombaba.in
- Phone
- +91 96511 79159
- Website
- https://boombaba.in
Grievance Officer
Appointed under Section 13 of the Digital Personal Data Protection Act, 2023, Rule 5(9) of the SPDI Rules, 2011, and Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.
- Name
- Mayank Prakash
- Designation
- Grievance Officer
- Phone
- +91 74680 13061
- Address
- Building No. 01, Pure Narsingh Bhan, Faizabad–Allahabad Road, near Pure Narsingh Bhan Branch Post Office, Dewkali Mod, Bela Pratapgarh, District Pratapgarh, Uttar Pradesh, 230001
- Hours
- Monday to Saturday, 10:00–18:00 IST
How we handle a complaint
- Acknowledgement within 24 hours, with a unique ticket number.
- Investigation — we may ask you for further information; please respond promptly.
- Resolution within 15 days of receipt, communicated to you in writing with reasons.
- Escalation — if you are unsatisfied, say so in reply and the matter will be reviewed personally by the proprietor within a further 7 days.
Please include in your complaint: your name, registered email and phone, order number if applicable, a clear description of the issue, what outcome you are seeking, and any supporting photographs or documents.
If we cannot resolve it
You retain every right available to you in law:
- National Consumer Helpline — dial 1915, or visit consumerhelpline.gov.in
- Consumer Disputes Redressal Commission — District, State or National, as appropriate to the value of your claim, under the Consumer Protection Act, 2019
- Data Protection Board of India — for personal data grievances, after first raising the matter with our Grievance Officer
- Cyber Crime Portal — cybercrime.gov.in, for fraud or online offences
We would much rather resolve it ourselves. Give us the chance first.